Acceptance of Terms
By accessing or using our Services, you acknowledge that you:
Are at least 18 years old and legally capable of entering into binding agreements;
Have read, understood, and agree to be bound by these Terms, along with our Privacy Policy;
Are using the Services for lawful purposes only.
Vero reserves the right to modify these Terms at any time.
Changes will take effect once published on this page. Your continued use constitutes acceptance of the revised Terms.
Our Services
Vero provides cloud-based computing, storage, hosting, and data-management solutions for business and enterprise clients.
Specific features, service levels, and technical parameters are outlined in your individual Service Agreement or Subscription Plan.
We may update, enhance, or discontinue certain features or functionalities at our discretion, provided that such changes do not materially diminish the overall performance of the Services without prior notice.
Account Registration & Security
To access some Services, you must create an account. You agree to:
Provide accurate, complete, and up-to-date registration information;
Maintain the confidentiality of your login credentials;
Immediately notify Vero of any unauthorised access or suspected breach of security.
You are responsible for all activities that occur under your account.
Vero shall not be liable for losses arising from your failure to maintain account security.
Acceptable Use
You agree not to use the Services for any unlawful, abusive, or harmful purpose.
Prohibited uses include, but are not limited to:
Uploading or transmitting malicious code, malware, or viruses;
Hosting or distributing illegal content, spam, or unsolicited messages;
Attempting to gain unauthorised access to networks or systems;
Violating intellectual-property or data-protection laws;
Interfering with or disrupting other users’ access to the Services.
Vero reserves the right to suspend or terminate accounts that violate this clause without notice.
Data Ownership & Privacy
You retain full ownership of all data, content, and applications you upload or process using our Services (“Customer Data”).
Vero will not access, share, or use your data for any purpose other than providing the agreed-upon Services.
All data handling is subject to our Privacy & Data Protection Policy, which complies with the UAE Federal Decree-Law No. 45 of 2021 (UAE PDPL) and international data-protection standards.
Intellectual Property
All intellectual-property rights in the Services — including logos, designs, software, systems, and documentation — remain the exclusive property of Vero or its licensors.
No license or right is granted to you except as expressly permitted under these Terms or a separate written agreement.
You may not copy, modify, distribute, or create derivative works based on our Services without prior written consent.
Service Availability
Vero strives to maintain high uptime and reliability for all hosted environments.
However, we do not guarantee uninterrupted service and may perform scheduled maintenance or updates.
Vero shall not be liable for downtime caused by:
Routine maintenance or upgrades;
Force majeure events (see Section 15);
Customer or third-party infrastructure issues.
Where applicable, uptime commitments are defined in your Service Level Agreement (SLA).
Payment & Billing
Fees for paid services are billed as specified in your subscription or Service Agreement.
You agree to pay all applicable charges on time.
Billing: Fees may be monthly, annual, or usage-based.
Late Payments: Unpaid invoices may result in service suspension.
Taxes: Prices are exclusive of VAT or other applicable taxes unless stated otherwise.
Currency: All transactions are processed in UAE Dirhams (AED) unless otherwise specified.
Suspension & Termination
We may suspend or terminate your account if:
You breach these Terms or any applicable law;
Payment obligations remain outstanding after notice;
Your use of the Services poses a security, legal, or reputational risk to Vero.
Upon termination, your right to access the Services will immediately cease.
You may request data export prior to closure; otherwise, your data may be permanently deleted after a retention period defined in our Privacy Policy.
Warranties & Disclaimers
The Services are provided on an “as-is” and “as-available” basis.
Vero makes no warranties, express or implied, including but not limited to:
Fitness for a particular purpose;
Non-infringement;
Uninterrupted or error-free operation.
You acknowledge that use of cloud services carries inherent risks, and you assume full responsibility for appropriate data backups and configurations.
Limitation of Liability
To the maximum extent permitted by UAE law, Vero shall not be liable for:
Indirect, incidental, or consequential damages;
Loss of profits, revenue, or data;
Business interruption or reputational harm arising from use or inability to use the Services.
Vero’s total liability, if any, shall not exceed the total amount paid by you for the Services in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Vero, its affiliates, officers, and employees from any claims, damages, or losses (including legal fees) arising out of your:
Violation of these Terms;
Misuse of the Services;
Infringement of third-party rights;
Violation of applicable laws or regulations.
Third-Party Services
Our Services may integrate or interoperate with third-party tools or platforms.
Vero is not responsible for the content, functionality, or privacy practices of such third parties.
Use of third-party services is subject to their respective terms and policies.
Force Majeure
Vero shall not be held liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, power outages, war, cyberattacks, or government actions.
Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates, specifically the laws of the Emirate of Dubai.
Any disputes shall be resolved exclusively in the competent courts of Dubai, UAE.
