Our Commitment
Vero is committed to protecting your personal and business information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”), as well as other applicable international data-protection laws such as the EU GDPR.
We maintain industry-leading security standards and ensure that your data is handled transparently, lawfully, and securely at all times.
Scope of This Policy
This policy applies to:
All users, visitors, and clients accessing Vero’s website or services.
All personal and non-personal data processed through our infrastructure, including hosted or stored content.
All Vero personnel and authorised partners involved in delivering our services.
By using our website or any of our services, you consent to the practices described in this Privacy & Data Protection Policy.
Information We Collect
a. Personal Information
Information you voluntarily provide:
Full name, company name, job title
Contact details (email address, phone number, postal address)
Account login details
Billing and payment information
b. Service & Technical Data
Information automatically collected through our systems:
IP address, browser type, device information
Usage logs and performance metrics
Access timestamps, diagnostic and error reports
c. Customer Data
Data, files, or applications that you upload or process within Vero’s cloud platform.
We process Customer Data solely under your instructions and never for our own commercial use.
How We Use Your Information
We use collected data to:
Provide, manage, and maintain our cloud infrastructure and services
Authenticate user access and manage accounts
Process payments, subscriptions, and support requests
Monitor and enhance system performance and security
Communicate important service updates, maintenance notices, or policy changes
Comply with legal and regulatory obligations in the UAE and abroad
We do not sell or rent your information to any third party.
Data Storage & Retention
Your data is securely hosted within Tier III and IV data centres located in the UAE and other approved regions.
We apply encryption at rest and in transit, along with strict access controls.
We retain data only for as long as necessary to:
Deliver our contractual services;
Meet legal or regulatory requirements; or
Support legitimate business needs.
Afterward, data is securely deleted or anonymised in accordance with our retention schedule.
Data Sharing & International Transfers
We may share limited data with trusted third-party sub-processors (for example: hosting, billing, or analytics providers).
All such partners are carefully vetted and contractually bound to maintain confidentiality and security.
When data is transferred outside the UAE, we ensure appropriate safeguards are in place — including Standard Contractual Clauses or other legally recognised mechanisms — consistent with the UAE PDPL and GDPR.
Your Rights
Under the UAE PDPL and other applicable laws, you have the right to:
Access and obtain a copy of your personal data;
Request correction or erasure of inaccurate information;
Restrict or object to processing;
Withdraw consent at any time;
Request data portability, where technically feasible.
To exercise these rights, please contact our Data Protection Officer at privacy@verodatacloud.com.
We will respond within the timeframes required by law.
Security Measures
Vero implements robust, multi-layered security controls designed to protect against unauthorised access, alteration, disclosure, or destruction of data.
Our framework includes:
Encryption in transit and at rest
Identity and access management policies
24/7 monitoring and intrusion detection
Regular vulnerability assessments and penetration testing
Incident response and business continuity plans
Staff training on security and confidentiality
We align with recognised international standards such as ISO/IEC 27001 and ISO/IEC 27018.
Cookies & Website Analytics
Our website uses cookies to improve user experience and collect anonymised traffic data.
You can control cookies through your browser settings.
Cookies help us remember preferences, analyse trends, and ensure optimal site functionality.
We never use cookies to collect personally identifiable information without consent.
Data Breach Notification
If a data breach occurs that is likely to result in a risk to your rights or freedoms, Vero will promptly notify affected customers and competent authorities as required by law, while taking immediate action to mitigate impact and prevent recurrence.
Children’s Privacy
Our services and website are not intended for children under 18 years of age.
We do not knowingly collect or process personal information from minors.
If we become aware that such data has been collected, it will be securely deleted without delay.
Policy Updates
We may update this policy from time to time to reflect changes in our operations or legal requirements.
The latest version will always be posted on this page with a revised “Last Updated” date.
Where material changes occur, we will notify you via email or service announcement.
